Diagnostic Test, Nursing

What is an essential aspect of effective communication in a nursing help desk setting?

• A. Ignoring patient inquiries

• B. Providing vague responses

• C. Demonstrating active listening and empathy

• D. Interrupting the speaker

How should a nurse respond when a patient expresses confusion about their medication instructions?

• A. Disregard the patient's concerns

• B. Provide clear explanations and encourage questions

• C. Avoid discussing the medication

• D. Tell the patient to figure it out themselves

What is the appropriate action when a colleague seeks help in handling a difficult patient interaction?

• A) Decline to provide assistance

• B. Offer support and strategies for effective communication

• C. Ignore the colleague's request

• D. Redirect the colleague to another department

How should a nurse respond when a patient calls in with urgent medical concerns?

• A. End the call abruptly

• B. Conduct a rapid assessment of the situation and provide guidance

• C. Dismiss the patient's concern

• D. Transfer the call to a different department

What is a key component of effective communication with patients at a nursing help desk?

• A. Providing inaccurate information

• B. Dismissing patient questions

• C. Offering clear and concise explanations

• D. Avoiding eye contact