Quiz: Fulfillment Best Practices

What must be done every time an eyewear order is canceled in the described process?

• Update the shipping information only

• Cancel the order in Shopify, BrightPearl, and Shipstation

• Notify the customer service team

• Post an update in the general Slack channel

Where should the cancellation tag from the sheet be attached after canceling an eyewear order?

• In the customer's email

• On the physical product

• In the 'tags' section on Shopify order

• In the CX cancellation log

How can one find the tray number for an eyewear order according to the document?

• By checking the physical tray

• By entering the Shopify order number in the CX App and scrolling down

• By asking the fulfillment team directly

• By looking it up in the general database

Where should you drop the BrightPearl sales order and tray number when an order is canceled?

• cx-optical-lab channel

• direct message to Alex

• ShipStation

• LMS system

If you need to cancel an order without a tray number, what should you do?

• Send a message in the cx-optical-lab channel

• Cancel on your end and send Alex a direct message

• Drop the order in the BrightPearl sales order

• Contact Heather Richmond or Jake Ramirez

Which type of orders cannot be canceled?

• Finished goods and custom Apex orders

• Gear orders

• UK/EU orders

• Both B and C

When upgrading shipping from ground to express, which courier should be used?

• USPS

• FedEx

• UPS

• DHL

What is the expected delivery time for a package sent via Priority overnight with FedEx?

• EOD the following day

• 12 pm-1:30 pm the day after the order ships

• EOD 2 days from shipping date

• None of the above

What is the upgraded shipping method for an address with a PO box or shipping to a U.S. territory?

• USPS Standard Shipping

• FedEx Overnight

• USPS Priority Mail Express

• DHL Express

Which items can be canceled by directly messaging Alex in Slack and flagging the order with CX Leadership?

• Pro 3 Wetsuit and X3 Wetsuit

• Pro 3 Wetsuit (Sleeveless) and X3 Wetsuit

• Pro 3 Wetsuit and Pro 3 Wetsuit (Sleeveless)

• X3 Wetsuit and Pro 3 Wetsuit (Sleeveless)