Internet and Mobile Product Knowledge

What is the promotional/acquisition rate for Internet Advantage?

• No cost

• $19.99

• $30

• $39.99

Tags

CCSS.6.RP.A.3B

If a customer subscribes to the Unlimited Mobile Plan, how much more will they pay if they use more than 30GB of data?

• $0

• $5

• $19.99

• $29.99

What is the data cap for Spectrum Internet?

• It depends on their package.

• There are no data caps for any level of Internet service.

• 100GB

• 250GB

What is the charge for access to Out-of-Home Wifi (via Access Points)?

• $0

• $7

• $5

• $9.99

Tags

CCSS.6.NS.B.3

What section of Agent OS shows if a customer qualifies for Internet offers such as Spectrum Internet Advantage and Spectrum Internet Assist?

• Dashboard

• Ordering

• Location Flagging

• Hookup Type

Which of the following is an eligibility requirement to receive Mobile? Select all that apply.

• Spectrum Internet

• Spectrum TV

• 18 years of age

• Auto Pay

Can customer's enroll in Auto Pay at anytime (for internet, Video , and Voice)?

• Yes

• No

What is the cost of the Mobile Activation fee?

• $10

• $20

• $25

• $35

Tags

CCSS.6.NS.B.3

You can use ANY phone with Spectrum Mobile.

• True

• False

Do Mobile and our core services appear on one bill?

• Yes

• No