Business Essentials State Exam Review

Why is information management necessary for strategic information in a business?

• to write an annual report

• to make long-term decisions

• to create sales presentations

• to develop a short-term advertising campaign

What is the primary reason customers give for not returning to a business?

• lack of available parking

• lack of advertised merchandise

• lack of courtesy from salespeople

• lack of customer-service personnel

Which is a true statement about making promises to customers?

• It is better to over-deliver

• It is better to over-promise

• Customers do not remember broken promises

• Businesses should not make promises to customers

In the human resource management process, what is the first task to be completed for staffing?

• recruiting

• determining need

• determining job descriptions

• screening and selecting applicants

Which behavior best describes the primary business activity of operations?

• hiring qualified employees

• planning for future success

• producing goods and services

• keeping accurate financial records

Which is a trend in proper information management?

• decreased competition

• increased number of workers in an office

• decreased number of electronic documents

• increased compliance of laws and regulations

When someone says that a business has good internal relations, this means the business has which?

• store managers

• happy employees

• business partners

• satisfied customers

Ian works in the marketing department. What is the primary business objective of his department?

• to help its corporation merge with another company

• to hire qualified employees to perform complex job duties

• to meet customers’ needs by offering appropriate products

• to prepare for long-term success by planning and organizing

When should customer relations skills, such as courtesy and friendliness, be emphasized during a business’s activities?

• during facilities design

• during the hiring process

• during marketing research

• during technology planning

Shannon is the manager and he ensures proper work effort by setting:

• job standards.

• diversity quotas

• hiring objectives.

• expense budgets