Windstream new

What is Dryloop?

• AKA Simple meaning customer has internet only

• AKA Solo meaning customer has both internet and phone but limited

• AKA Bundle meaning customer has internet and phone with calling features

• This does not exist on Windstream

What is Greenstreak?

• AKA Simple meaning customer has internet only

• AKA Solo meaning customer has both internet and phone but limited

• AKA Bundle meaning customer has internet and phone with calling features

• This does not exist on Windstream

What services Windstream can provide?

• Phone, internet, home security, internet security

• Phone, internet, anti-theft security

• Internet, phone, home insurance, internet security

• Anti-Theft security, home insurance, internet

Where can you check address qualification for internet?

• Winfo

• Wincare

• Exchange Sheet

• Uqual

Up to have many GIG can Windstream provide internet?

• 1 GIG

• 2 GIG

• 8 GIG

• Only Mbs.

Types of internet Windstream can provide

• Cooper and Fiber only

• Cable only

• Fiber only

• Cooper, Fiber, Cable, Wireless

What is the name of the Windstream app?

• Go Windstream

• Qonnected

• Go Kinetic

• Windstream app

What can I check on a Customer's exchange sheet?

• Account number

• Asoc's for product/services

• Full address

• Customer's name

In which languages do we handle calls?

• English only

• English, Spanish and Japanesse

• Spanish, English, German

• All options are incorrect

What is the name of the system to place orders?

• Cams

• Dcris

• Wincare

• Medallia