Unit 2

How many Alarm Centers does Falck Global Assistance have worldwide, and where is the head office located?

• 5 centers, head office in Sweden

• 9 centers, head office in Denmark

• 7 centers, head office in Norway

• 10 centers, head office in Finland

What is the primary role of FGA USA?

• Managing European operations

• Handling global marketing

• Local case handling and network management in the Americas

• Coordinating Asian market strategies

Who are considered members/clients in the context of Falck's U.S. Assistance Center?

• Companies paying for services

• Individuals helped by the services

• Suppliers

• Shareholders

What does HLOC stand for in the context of Medical Services?

• Higher Level Of Care

• Higher Local Clinical Operation

• Health Local Care Office

• High-Level Clinical Oversight

Which of the following is a key aspect of Billing and Cost Containment Services?

• Member education and communication

• Direct settlement with non-US providers to mitigate members paying out of pocket for covered medical expenses

• Providing medical transport recommendations

• Execution of medical transports

What is the role of Kaiser Permanente Medical Care Program in partnership with Falck as of 2018?

• To provide transportation only

• To act as a liaison between the patient and KP

• To manage insurance claims independently

• To operate as a for-profit organization

What type of organization is Kaiser Permanente?

• For-profit integrated health care

• Non-profit integrated health care

• Government-owned medical facility

• Private insurance company

What does the insurance company determine after you file a claim?

• Your eligibility for a new policy

• The validity of your policy

• The total cost of medical expenses

• The number of policies you can hold

How do insurance companies benefit from enrolling foreign visitors in the UHC medical network, as mentioned in the document?

• It leads to higher costs for medical care

• It results in decreased savings

• It allows them to gain significant savings

• It complicates the insurance process

Which of the following is NOT listed as a service paid by case fees on behalf of insurance?

• Translation and interpretation support

• Determination of appropriateness of facility worldwide

• Providing legal advice to clients

• Medical monitoring for cases