ASM652 - PROCESS REDESIGN PRINCIPLES

Which of the following redesign principles allows for timely and accurate responses to customer inquiries?

• Harness technology

• Control through policies, practices and feedback

• Provide direct access to customers

• Organize work around outcomes

Provide universal access to information. Which of the following redesign principles best describes the statement?

• Organize work around outcomes

• Give decision-making power to workers

• Build in feedback channels

• Harness technlogy

Which principle emphasizes the need for clear, well-documented policies and practices?

• Enable interdependent and simultaneous work

• Control through policies, practices and feedback

• Give decision making power to workers

• Build in feedback channels

What is a key benefit of enabling interdependent and simultaneous work?

• Work can be performed simultaneously instead of linearly

• Eliminates the common mismatch between customers expectations and product/service development

• Individuals and teams receive direct and immediate feedback from customers and others with whom they interact

• Access to universal information

Organizing work around outcomes helps to:

• allows for timely and accurate responses to customer inquiries

• act independently, bound by neither time nor place

• randomly checks compliance with policy and practices

• Reduce cycle times and improve responsiveness