Chapter 10 Strategic Implementation

Which of the following functionalities is NOT mentioned as a benefit of drill-down capabilities in balanced scorecard software?

• a. Performing statistical analysis on performance measures

• b. Examining performance measures at increasingly lower levels of detail

• c. Allowing users to create new balanced scorecard measures
  

• d. Providing a clear picture of how different performance elements are interrelated

What is one MAJOR advantage of commentary fields in balanced scorecard software?

• a. They enable users to customize the layout of reports
  

• b. They simplify the process of data entry for users

• c. They help managers understand the reasons behind performance levels
  

• • d. They allow for faster creation of new balanced scorecards

When evaluating balanced scorecard software, which of the following reporting options is LEAST important?

• a. Automatic consolidation of data, such as calculating sums or averages

• b. A wide variety of chart formats, such as bar charts and pie charts
  

• c. The ability to export data for use in other reports or presentations

• • d. The ability to print reports clearly and concisely

Besides internal data sources, what other sources of performance information mentioned that balanced scorecard software should be able to accept?

• a. Data from social media platforms
  

• b. Information from customer relationship management (CRM) systems

• c. Benchmarking data from competitor organizations

• • d. Data from spreadsheets and ASCII files

Which of the following functionalities is described as a benefit of automatic e-mail in balanced scorecard software?

• a. It reduces the need for paper-based reports

• b. It simplifies the process of data entry for users

• c. It allows for faster creation of new balanced scorecards

• 1. d. It facilitates communication about specific performance results

What is a key factor to consider regarding the time to implement balanced scorecard software?

• a. The cost of the software license

• b. The complexity of the software features

• c. The user's existing IT skills
  

• d. Your organization's tolerance for delay

Besides the Balanced Scorecard methodology, which other performance management techniques mentioned that the software should be flexible enough to accommodate?

• a. Customer relationship management (CRM) functionalities

• b. Enterprise resource planning (ERP) system integration

• c. Benchmarking tools for competitor analysis
  

• 1. d. Baldrige criteria and Total Quality Management (TQM) metrics

The user interface/display of the software should be designed to

• a. Offer a wide variety of chart formats
  

• b. Integrate seamlessly with existing dashboards

• c. Prioritize functionality over aesthetics
  

• d. Be visually appealing and user-friendly

What is advised regarding the number of measures tracked in the software?

• a. The software should limit the number of measures to avoid overwhelming users.

• b. An unlimited number of measures is ideal for comprehensive tracking.

• c. The software's flexibility should accommodate a growing number of measures.

• • d. Focus should be placed on a limited set of the most critical measures.

Why are descriptions and definitions crucial for each measure in the software?

• a. To facilitate calculations and data analysis

• b. To comply with specific reporting requirements

• c. To improve the visual appeal of the Scorecard
  

• d. To provide users with clear understanding