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Chapter 10 Strategic Implementation

Authored by Thử Hoàng

Business

University

Used 2+ times

Chapter 10 Strategic Implementation
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following functionalities is NOT mentioned as a benefit of drill-down capabilities in balanced scorecard software?

a. Performing statistical analysis on performance measures

b. Examining performance measures at increasingly lower levels of detail

c. Allowing users to create new balanced scorecard measures

d. Providing a clear picture of how different performance elements are interrelated

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one MAJOR advantage of commentary fields in balanced scorecard software?

a. They enable users to customize the layout of reports

b. They simplify the process of data entry for users

c. They help managers understand the reasons behind performance levels

  • d. They allow for faster creation of new balanced scorecards

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When evaluating balanced scorecard software, which of the following reporting options is LEAST important?

a. Automatic consolidation of data, such as calculating sums or averages

b. A wide variety of chart formats, such as bar charts and pie charts

c. The ability to export data for use in other reports or presentations

  • d. The ability to print reports clearly and concisely

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Besides internal data sources, what other sources of performance information mentioned that balanced scorecard software should be able to accept?

a. Data from social media platforms

b. Information from customer relationship management (CRM) systems

c. Benchmarking data from competitor organizations

  • d. Data from spreadsheets and ASCII files

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following functionalities is described as a benefit of automatic e-mail in balanced scorecard software?

a. It reduces the need for paper-based reports

b. It simplifies the process of data entry for users

c. It allows for faster creation of new balanced scorecards

  1. d. It facilitates communication about specific performance results

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a key factor to consider regarding the time to implement balanced scorecard software?

a. The cost of the software license

b. The complexity of the software features

c. The user's existing IT skills

d. Your organization's tolerance for delay

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Besides the Balanced Scorecard methodology, which other performance management techniques mentioned that the software should be flexible enough to accommodate?

a. Customer relationship management (CRM) functionalities

b. Enterprise resource planning (ERP) system integration

c. Benchmarking tools for competitor analysis

  1. d. Baldrige criteria and Total Quality Management (TQM) metrics

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