How to Win Friends and Influence People Ch 5 & 6

What did the woman at the dinner party in New York spend her money on?

• Sables, diamonds, and pearls

• Expensive dresses

• Luxurious vacations

• Gourmet food

According to the text, what is more important than the clothes one wears?

• The expression one wears on one’s face

• The jewelry one wears

• The shoes one wears

• The hairstyle one has

What did Charles Schwab say was worth a million dollars?

• His smile

• His business

• His house

• His car

Why do dogs make such a hit according to the text?

• They are glad to see us

• They are very playful

• They are loyal

• They are protective

What effect does a baby’s smile have according to the text?

• It makes people happy

• It makes people nervous

• It makes people angry

• It makes people sad

What did the gentleman in the waiting room do when the baby smiled at him?

• Smiled back at the baby

• Ignored the baby

• Left the waiting room

• Talked to the receptionist

According to Professor James V. McConnell, what is a more effective teaching device than punishment?

• Encouragement

• Strict rules

• Detention

• Homework

Why did the employment manager of a New York department store prefer hiring a sales clerk with a pleasant smile over a doctor of philosophy with a sombre face?

• Because a smile is more effective in managing, teaching, and selling

• Because a doctor of philosophy is overqualified

• Because a sales clerk is cheaper to hire

• Because a sales clerk has more experience

Why did the young man choose to work for Robert Cryer's company over other larger companies?

• Because he was offered a higher salary

• Because he felt valued and appreciated during phone conversations

• Because the company was closer to his home

• Because he had friends working there

According to the chairman of the board of directors of one of the largest rubber companies, what is essential for people to succeed?

• Having fun while doing their work

• Working long hours

• Following strict rules

• Having a high level of education