Which of the following is NOT one of the four types of communication?

• Passive

• Aggressive

• Dominant

• Assertive

What is a characteristic of passive communication?

• Expressing needs in a respectful manner

• Not stating needs or opinions

• Speaking up for oneself

• Using hurtful actions

Which communication style involves indirectly expressing negative feelings?

• Passive

• Aggressive

• Passive-aggressive

• Assertive

What is an example of aggressive communication?

• Making good eye contact

• Using a conversational tone

• Using hurtful words to get what you want

• Ignoring the situation

Which communication style is considered the most effective?

• Aggressive

• Passive

• Assertive

• Passive-aggressive

What should an assertive person do if someone cuts in line?

• Indirectly express frustration

• Say 'Excuse me, I was waiting in this line'

• Get aggressive

• Ignore the situation

Which of the following is NOT a characteristic of assertive communication?

• Speaking openly

• Using a conversational tone

• Using hurtful actions

• Making good eye contact

What is the first step in the three-step technique to practice assertiveness?

• State what you need to happen

• Explain how the behavior affects you

• Point out the behavior

• Show no hesitation

What is an example of a passive-aggressive response?

• Ignoring the situation

• Saying 'Sure would be nice if someone else picked up a little slack around here'

• Using hurtful words

• Expressing needs in a respectful manner

What should you do if you need to say 'no' assertively?

• Keep the explanation brief if necessary

• Always provide a lengthy explanation

• Use hurtful actions

• Show hesitation in your voice