What is the primary purpose of using open-ended questions in communication?

• To receive short, specific answers

• To encourage a detailed and expansive response

• To control the direction of the conversation

• To limit the conversation to one topic

Which of the following is a barrier to effective communication?

• Clear messaging

• Active listening

• Language differences

• Feedback

What does the term "empathy" mean in the context of communication?

• Ignoring the emotions of others

• Understanding and sharing the feelings of another person

• Dominating the conversation

• Providing unsolicited advice

In a high-performing team, members typically:

• Work independently and rarely interact

• Avoid giving feedback to avoid conflicts

• Collaborate effectively and trust each other

• Compete against each other for leadership

Which of the following best describes "assertive communication"?

• Aggressively stating your opinions

• Passively accepting others' views

• Confidently expressing your needs and feelings while respecting others

• Avoiding confrontation at all costs

Which of the following is NOT a component of effective communication?

• Clarity

• Ambiguity

• Conciseness

• Feedback

In conflict resolution within a team, what is a collaborative approach?

• Ignoring the conflict in hopes it resolves itself

• Each party giving up something they want

• Working together to find a win-win solution

• One party dominating the other

Which of the following is NOT a characteristic of an effective team?

• Open communication

• Mutual respect

• Clear roles and responsibilities

• Individualism over teamwork

The "forming" stage of team development involves:

• Resolving conflicts

• Establishing team goals and roles

• High levels of productivity

• Celebrating achievements

Which technique is most effective in ensuring that the message has been understood by the receiver?

• Speaking louder

• Asking for feedback

• Using complex vocabulary

• Repeating the message multiple times