Professional Communication Skills Quiz

What is the purpose of a resume?

• To describe your daily routine

• To list your favorite hobbies

• To highlight your skills, education, and work experience

• To include personal anecdotes

When communicating professionally, it's important to use appropriate ________.

• Slang and casual language

• Formal language and jargon

• Humor and sarcasm

• Abbreviations and acronyms

Which of the following is NOT a professional way to answer the phone in a workplace?

• "Hey, what's up?"

• "Good morning, [Your Name] speaking. How may I assist you?"

• "Hello?"

• "Hi there!"

What does the term "body language" refer to?

• The words you use in written communication

• The gestures and non-verbal cues you use when speaking

• The fonts and formatting in a document

• The use of professional vocabulary

Which of the following is an example of active listening?

• Looking at your phone while someone is talking to you

• Nodding and making eye contact with the speaker

• Interrupting the speaker with your own thoughts

• Repeating the same question multiple times

What is not a component of active listening?

• Interrupting the speaker?

• Asking questions

• Making facial expressions[

• Making eye contact

Which is not a benefit of effective communication in the workplace?

• Higher job satisfaction

• Improved teamwork

• Misunderstandings and conflict

• Increased productivity

List three non-verbal cues (body language) that demonstrate active listening during a conversation.

Which of the following is an example of a formal communication channel in school?

• Texting a friend about homework

• Talking to a teacher during class

• Posting on a school bulletin board

• Chatting with classmates on social media

What is the purpose of a resume?

• To describe your daily routine

• To list your favorite hobbies

• To highlight your skills, education, and work experience

• To include personal anecdotes