اداره شابتر فايف بارت ون

________ is the formal arrangement of jobs within an organization.

• Departmentalization

• Organizational design

• Organizational structure

• Work specialization

The process of dividing work activities into separate job tasks is known as ________.

• work specialization

• organizational design

• differentiation

• span of control

The process of grouping jobs together is known as ________.

• departmentalization

• centralization

• formalization

• organizational design

In the case of functional departmentalization, jobs are grouped according to ________.

• tasks

• territories

• product lines

• customer flow

Departmentalization based on ________ groups jobs on the basis of territory or physical location.

• customer

• product

• geography

• process

________ departmentalization is based on the product or customer flow through the organization

• Product

• Functional

• Process

• Customer

What kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employees, children, and the disabled?

• Product departmentalization

• Geographic departmentalization

• Process departmentalization

• Customer departmentalization

A disadvantage of ________ departmentalization is poor communication across the different groups.

• geographic

• functional

• process

• customer

The line of authority that extends from upper organizational levels to lower levels, clarifying who reports to whom, is known as the ________.

• employee power distance

• unity of command

• span of control

• chain of command

Ali manages the quality department. His people check parts made by the production departments to assure all specifications are met. Bill is ________.

• a non-manager

• a middle manager

• a staff manager

• a line manager