KC1 Townhall - Win Your Prize!

What are the one central task and two basic points?

• Customer Centricity - High-performing Team – Process Efficiency

• Customer Centricity – Employee engagement – Business Results

• Customer Centricity – E2E integration - Automation

What is KC1 productivity target in 2024?

• 193files/FTE

• 293File/FTE

• a.393 files/FTE

When is 2024 1H Gallup survey due date？

• 2024/4/31

• 2024/5/31

• 2024/6/31

Which item is NOT LnS Health Matrix measurement?

• Unbilled Sales Order

• FTHR (Supplier invoice)

• Workflow backlog (Supplier invoice)

• Auto PO

• Invoice timeliness

How long should pick up CCC call from customer?

• Within 3 rings (or within 15sec) 

• 1 min

• leave it to my backup colleagues

Find out all KPIs for Case management.

• CM TAT

• CM CSAT

• CM Reopen

• CM Reassign

• CM Adoption