EOC review 4.02-4.03 questions

The operations function consists mainly of activities that are performed on a ______ basis.

• daily

• weekly

• monthly

• yearly

Which of the following is an example of one of a business’s inputs:

• Services

• Products

• Employees

• Goods

Operations managers have two main goals in mind efficiency (keeping costs low) and ______.

• legality (keeping the business in good standing with the law)

• productivity (keeping business running fast)

• reputation (keeping up the business’s good name)

• effectiveness (keeping customers satisfied)

The foundation of the operations function is ______.

• maintenance and repairs

• production planning

• purchasing

• quality control

Which of the following is not a main factor in a business’s site selection decision:

• Community

• Media

• Costs

• Labor

Which operations activity is also referred to as procurement?

• Logistics

• Inventory control

• Quality control

• Purchasing

A clothing manufacturer checks one pair of pants out of every shipment to ensure the quality of its product. This process is known as quality ______.

• guarantee

• delivery

• inspection

• assurance

A clothing manufacturer builds quality into its operating system, placing responsibility on each employee. This process is known as quality

• guarantee

• delivery

• inspection

• assurance

The money it takes to keep inventory in stock is called a ______ cost.

• holding

• stockout

• purchasing

• production

Running out of inventory can result in

• higher taxes

• lost sales

• higher productivity

• more satisfied customers