Which function of management involves monitoring the organization in order to determine if the organization is operating efficiently and effectively?

• planning

• organizing

• structuring

• controlling

What happens in step 1 of the control process?

• Customers provide information about their reactions to goods and services so corrective action can be taken if necessary.

• Managers are given immediate feedback on how efficiently inputs are being transformed into outputs.

• Managers decide on the standards of performance, goals, or targets that they will use in the future for performance evaluation.

• Managers evaluate whether—and to what extent—performance deviates from the standards of performance.

In the final step in the control process, managers

• measure output.

• evaluate behavior.

• make changes if needed.

• compare performance against the standards.

A control system must to be flexible in order to be effective.

• True

• False

A customer service team identifies a goal of three business days for addressing all customer concerns. In the context of a control process, this goal is

• measuring actual performance.

• comparing actual performance against chosen standards.

• implementing a feedback measure.

• establishing a standard of performance.

Q1. ------------------------- ensures that actual activities conform to planned activities .

• Planning

• Organising

• Controlling

• Staffing

__________________is a prerequisite for controlling.

• Organizing

• Planning

• Leading

• Motivation

Mr Adam reject all the raw materials to be use for that day production because of the quality issue. He is actually controlling the:

• Input

• Process

• Output

Control will help organization to maximize cost and profit.

• True

• False

Following the strategic and tactical plan is one of the way to make the controlling process become effective.

• True

• False