Cashier

What is the 3rd step for Opening Counter?

• Arrangement money notes

• Count and ensure

• Collect float money from Superior

• Close the drawer

The cashier should practice the _ steps to effectively communicate with customers, boosting staff confidence and ensuring the best possible customer experience. 

• Five

• Six

• Seven

• Eight

What is the first step before doing a safe drop?

• Sign the form

• Collect Safe Drop amount according to receipt

• Cashier call Main Person

• Message “Warning Cash Exceed Limit” Appear

What are the two amounts of MR.DIY vouchers?

• RM10 and RM50

• RM10 and RM40

• RM50 and RM20

• RM50 and RM100

Is it possible for customers to receive change if their purchase amount is less than the value of the MR.DIY voucher?

• Yes

• No

During process of End Of Shift (EOS) what must the cashier do after the superior keys in the data in the system?

• Verify the amount keyed in matches the DSR form

• Print the EOS Slip

• Pack the sales money

• Proceed with EOD

What does DSR stand for?

• Daily Sales Record

• Daily Standard Record

• Daily Standard Report

• Daily Sales Report

Situation 1 :
Customer want to exchange drying rack that he bought yesterday due to incorrect measurement.

Is he eligible to do exchange?

• Yes

• No

A customer is shopping with an amount of RM48.50 and paying using a MR DIY RM50 voucher. Which of the following situations is INCORRECT?

• No balance will be refunded when paying using the MRDIY voucher

• The cashier needs to give the balance of RM1.50 to the customer

• If the purchase amount exceeds the value of the MRDIY voucher, the customer can pay the balance using cash, card, or e-wallet.

• The customer must use the full amount of the MRDIY RM50

What should the cashier check first when a customer requests an exchange? (multiple answer)

• Ensure the receipt date is within 7 days

• Ensure it is the original receipt

• Allow the exchange immediately without checking the receipt

• Ensure the item barcode matches the receipt