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Stop Payment Refresher

Authored by Kim Turner

Other

Professional Development

Used 17+ times

Stop Payment Refresher
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Refund Checks are housed on the check refund database system?

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A provider calls in and advises that they returned a refund check. A email should be sent to

Sandy Aspell and CC Wendy Trussel

Magda Diaz and CC Kimberly Turner

Wendy Trussel and CC Magda Diaz

Magda Diaz and CC Sandy Aspell

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Refund Email Should Include (Choose all that apply)

DCN

Check Number

Sent as Urgent

Check Amount

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

What is the name of the system to check the status of the checks that are sent out by Unicare?

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When checking the check inquiry system for a check status and there is no reissue information listed, the next step is to send the email?

True

False

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Reasons why a stop payment should be sent? (Select ALL that apply)

Incorrect Payee

EFT

Stale Dormant

Zelis

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Provider calls and states that they can't cash the check due to the check being addressed to the incorrect payee name.

System has been updated to the correct provider name.

Check Status in Check Inquiry shows: Check Outstanding (Choose the correct next step)

Request assistance in team chat

Send a email to the Tech Unit

Send Claim for adjustment

Send a Stop Payment request through SC

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