Stop Payment Refresher

Refund Checks are housed on the check refund database system?

• True

• False

A provider calls in and advises that they returned a refund check. A email should be sent to

• Sandy Aspell and CC Wendy Trussel

• Magda Diaz and CC Kimberly Turner

• Wendy Trussel and CC Magda Diaz

• Magda Diaz and CC Sandy Aspell

Refund Email Should Include (Choose all that apply)

• DCN

• Check Number

• Sent as Urgent

• Check Amount

What is the name of the system to check the status of the checks that are sent out by Unicare?

When checking the check inquiry system for a check status and there is no reissue information listed, the next step is to send the email?

• True

• False

Reasons why a stop payment should be sent? (Select ALL that apply)

• Incorrect Payee

• EFT

• Stale Dormant

• Zelis

Provider calls and states that they can't cash the check due to the check being addressed to the incorrect payee name.

System has been updated to the correct provider name.

Check Status in Check Inquiry shows: Check Outstanding (Choose the correct next step)

• Request assistance in team chat

• Send a email to the Tech Unit

• Send Claim for adjustment

• Send a Stop Payment request through SC

Return checks are sent to the Cleveland OH address?

• True

• False

Refund Checks are sent to the Andover MA address?

• True

• False

Click on the picture

Check the payment Status (Red Arrow)

Choose the next step

• Send a stop payment request via SC

• Check return/database

• Advise provider that to contact the bank

• Send Email Request