CMAA #3 Telehealth Appointment Quiz

Which of the following types of equipment are required for a telehealth appointment?

• Printer

• Microphone

• Touchscreen

• Surge protector

A patient is scheduled for a recurring therapy session next week and wants to know if they can change the appointment to telehealth. Which of the following actions are required prior to the telehealth appointment?

• The patient will need to sign a medical records release form.

• The patient will need to consent to telehealth.

• The provider will need to notify the patient that telehealth is not available for therapy.

• The medical assistant must obtain preauthorization for the use of telehealth.

To initiate the patient registration process, the medical administrative assistant will ask for which of the following types of verification information?

• Proof of bank account number

• Credit card on file

• License plate number

• Medical insurance policy numbers

Which of the following information can be located on the patient registration form?

• Allergies

• Telehealth platform

• Health history

• Religious affiliation

Prior to scheduling the appointment, which of the following is the first step after collecting the patient's insurance information?

• Assist the patient while completing the registration form.

• Call the previous provider and obtain the insurance information.

• Repeat insurance information and compare insurance card and photo identification.

• Ask the emergency contact person for the insurance information.

When are intervals used in the appointment schedule?

• For new patient appointments

• Between scheduled appointments

• During patient registration

• To add extra time for difficult appointments

Which of the following is a difference between electronic and manual scheduling?

• Appointment type

• Schedule logs

• Acceptable forms of payment

• Templates

Which of the following electronic communication methods can be used to confirm a patient's scheduled appointment day, date, month, and time?

• Patient portal

• Mail

• Reminder card

• Verbal acknowledgement

Which of the following is the appropriate time to remind the patient of copayment expectations?

• During the initial registration

• During the arrival check-in

• During the appointment confirmation

• During the follow-up

Besides insurance and payment expectations, which of the following is another confirmation essential to help reduce workflow gaps?

• No-show and cancellation policies

• Operational hours

• Bring financial records

• Bring reading material