03 Effective Communication Quizz

Emotional intelligence helps make communication more effective because it helps us:

• Consider Feelings Of Others

• Foster Empathy

• Resolve Conflicts

• Establish Rapport

Effective communication is important because it helps us:

• Reduce Misunderstanding

• Increase Productivity

• Build Trust

• Manage Conflict

Communication includes:

• Listening

• Writing

• Facial Expressions

• Tone of Voice

How many Cs of effective communication are there?

• Two

• Four

• Seven

• Eight

Which of the following is not a C of effective communication:

• Clarity

• Consequence

• Correctness

• Courtesy

Benefits of effective communication are:

• Direction

• Clarity

• Strong Relationships

• Staff Engagement

A stakeholder can be a:

• Employee

• Friend

• Customer

• Brother

Consequences of ineffective communication are:

• Misunderstandings

• Conflict

• Poor Decision-Making

• Damage to Reputation

A good communicator is:

• Fun

• Provocative

• Competitive

• Attentive

One Little Word is a concept in personal development that focuses on:

• Clarity

• Focus

• Versatility

• Reflection