Upselling is ....

• offer customers solutions

• offer customers a discount

• offer customers a feedback

• offer customers additional service or product

What is your first step to do in upselling?

• Gain the customer's trust

• Listen to his/her words carefully

• Look on his/her profile

• Plant the seeds

You should start your upselling by the end of the call.

• True

• False

You need to mention all the benefits of the service to the customer.

• True

• False

What is the element that changes the conversation from the suggesting phase to the acting phase?

• Search the profile

• Listen carefully

• Customizing statements

• Follow up questions

Asking for the sale requires?

• Follow up questions

• Customized statements

• Acknowledging statements

• Finalizing questions

When I can get clues from the customer?

• While solving the problem

• While answering questions

• During the hold time

• While listening to the customer

Upselling could be done at any part of the call.

• True

• False

When do you need to start thinking about the upsell opportunity?

(2 answers are correct)

• At the beginning of the call

• In the middle of the call

• At the end of the call

• All of them

Which element could be the reason for the failure of the upsell process?

• Lack of listening

• Rushing the sale

• Bad choice of service

• All of them