[Jamie] A2P 8.3 Communication skills Exercise 7 8 9

Complete the expressions for giving feedback using the words below.

We're ____ your progress.

• were

• great with

• pleased with

• for improvement

• have

Complete the expressions for giving feedback using the words below.

You're ____ technology.

• were

• great with

• pleased with

• for improvement

• have

Complete the expressions for giving feedback using the words below.

You ___ very supportive.

• were

• great with

• pleased with

• for improvement

• have

Complete the expressions for giving feedback using the words below.

You ____ an excellent sense of humour.

• were

• great with

• pleased with

• for improvement

• have

Complete the expressions for giving feedback using the words below.

There are a couple of areas ______ .

• were

• great with

• pleased with

• for improvement

• have

Complete the expressions for giving feedback using the words below.

We think you ____ your admin skills.

• were

• great with

• pleased with

• could improve

• have

A Match the expressions (1–4) with the correct heading (a–d).

• Preparing someone for the feedback   

• Would that be a fair assessment?

• Encouraging self-assessment

• However, I have to point out some areas for development.          

• Asking for consent (agreement)
  

• The reason we're concerned is …

• Giving clarification

• Is that OK with you?

A Match the expressions (1–4) with the correct heading (a–d).

• Giving clarification

• How about that?

• Encouraging self-assessment

• How did you feel it went?

• Preparing someone for the feedback   

• Let me explain the process.

• Asking for consent (agreement)
  

• A good example of that was …

A Match the expressions (1–4) with the correct heading (a–d).

• Asking for consent (agreement)
  

• How about that?

• Encouraging self-assessment

• Let me explain the process.

• Giving clarification

• A good example of that was …

• Preparing someone for the feedback   

• How did you feel it went?

A Match the expressions (1–4) with the correct heading (a–d).

• Preparing someone for the feedback   

• One example of this is …

• Giving clarification

• Let me explain why we're concerned.

• Giving clarification

• We'll start with the positive feedback, then we'll move on
  to areas for improvement.