On Boarding Complaints 2024

What is our team goal?

• The team’s goal is to
  reduce customer dissatisfaction and ideally,
  treating HVC client's better;
  by providing
  fair and transparent resolution while standing with our core values.

• The team’s goal is to
  reduce customer dissatisfaction and ideally,
  reinforce customer loyalty more;
  by providing
  fair and transparent resolution while standing with our core values.

• The team’s goal is to
  increase trading activity and ideally,
  reinforce customer loyalty more;
  by providing
  fair and transparent resolution while standing with our core values.

• The team’s goal is to
  increase customer dissatisfaction and ideally,
  reinforce customer loyalty more;
  by providing
  fair and transparent resolution while standing with our core values.

Choose correct types of incident

• Trading

• Non-Payment

• Payment

• Power Outage

21. What tool do we use to analyze server performance and ticks movement in real-time?

• Grafana

• Graylog

• Amplitude

• Backoffice

_____ is a type of compensation that credits back the amount of equity at one point in time.

In which platform do we manage customer service and sales escalation?

• Confluence & Jira

• Salesforce & Jira

• Slack & Jira

21. What is the purpose of the SMART Tool?

• To automate compensation calculations

• To track client activity

• To manage mass compensation events

• To automate responses to clients

1. What is the primary goal of the goodwill trading bonus?

• To increase profits

• To enhance customer loyalty

• To manage server issues

• To admit server issues

1. What is the SLA for handling HVC client cases?

• 1-3 working days

• 3-5 working days

• 1-2 working days

• 2-3 working days

Below are the core values of the team, except

• Simplicity

• Being Aligned

• Open Communication

• Fairness & Transparency

In reference to INCI-2578,
a) how many regions were affected ?
b) what are affected currency pairs ?

• Global , VN & GBPUSD

• China & GBP related pairs

• Global & GBPCHF

• VN & GBPUSD