
On Boarding Complaints 2024

Quiz
•
Business
•
Professional Development
•
Medium
Sarkuna W
Used 2+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is our team goal?
The team’s goal is to
reduce customer dissatisfaction and ideally,
treating HVC client's better;
by providing
fair and transparent resolution while standing with our core values.
The team’s goal is to
reduce customer dissatisfaction and ideally,
reinforce customer loyalty more;
by providing
fair and transparent resolution while standing with our core values.
The team’s goal is to
increase trading activity and ideally,
reinforce customer loyalty more;
by providing
fair and transparent resolution while standing with our core values.
The team’s goal is to
increase customer dissatisfaction and ideally,
reinforce customer loyalty more;
by providing
fair and transparent resolution while standing with our core values.
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Choose correct types of incident
Trading
Non-Payment
Payment
Power Outage
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What tool do we use to analyze server performance and ticks movement in real-time?
Grafana
Graylog
Amplitude
Backoffice
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
_____ is a type of compensation that credits back the amount of equity at one point in time.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In which platform do we manage customer service and sales escalation?
Confluence & Jira
Salesforce & Jira
Slack & Jira
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of the SMART Tool?
To automate compensation calculations
To track client activity
To manage mass compensation events
To automate responses to clients
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary goal of the goodwill trading bonus?
To increase profits
To enhance customer loyalty
To manage server issues
To admit server issues
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