On Boarding Complaints 2024

On Boarding Complaints 2024

Professional Development

15 Qs

quiz-placeholder

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On Boarding Complaints 2024

On Boarding Complaints 2024

Assessment

Quiz

Business

Professional Development

Medium

Created by

Sarkuna W

Used 2+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is our team goal?

The team’s goal is to
reduce customer dissatisfaction and ideally,
treating HVC client's better;
by providing
fair and transparent resolution while standing with our core values.

The team’s goal is to
reduce customer dissatisfaction and ideally,
reinforce customer loyalty more;
by providing
fair and transparent resolution while standing with our core values.

The team’s goal is to
increase trading activity and ideally,
reinforce customer loyalty more;
by providing
fair and transparent resolution while standing with our core values.

The team’s goal is to
increase customer dissatisfaction and ideally,
reinforce customer loyalty more;
by providing
fair and transparent resolution while standing with our core values.

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Choose correct types of incident

Trading

Non-Payment

Payment

Power Outage

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  1. What tool do we use to analyze server performance and ticks movement in real-time?

Grafana

Graylog

Amplitude

Backoffice

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

_____ is a type of compensation that credits back the amount of equity at one point in time.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In which platform do we manage customer service and sales escalation?

Confluence & Jira

Salesforce & Jira

Slack & Jira

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  1. What is the purpose of the SMART Tool?

To automate compensation calculations

To track client activity

To manage mass compensation events

To automate responses to clients

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  1. What is the primary goal of the goodwill trading bonus?

To increase profits

To enhance customer loyalty

To manage server issues

To admit server issues

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