Y8 Business Studies - C11 Communication in Business

What is the definition of effective communication?

• Sending a message using complex language.

• Sending a message which contains clear instruction.

• Sending a message that is received, understood, and acted upon as intended.

• Sending a message without expecting any response.

Which of the following is NOT a feature of effective communication?

• Communication device

• Receiver of the information

• Feedback

• Transmitter or sender

What is the difference between one-way and two-way communication?

• One-way communication requires feedback, while two-way communication does not

• One-way communication involves only the sender, while two-way communication involves both sender and receiver

• One-way communication is informal, while two-way communication is formal

• One-way communication is external, while two-way communication is internal

Which of the following is an example of internal communication?

• The boss talking to his subordinates

• A government report sent to the CEO

• A seller talking to customers

• Manager orders for goods from suppliers

What is an advantage of verbal communication?

• Not everyone may understand the message

• Body language is not important

• Direct feedback is not possible

• Information is transferred quickly

Which of the following is an example of written communication?

• Video conferencing

• Posters

• Meetings

• Telephone conversations

What is a disadvantage of visual communication?

• Used to make a written message clearer

• No feedback is possible

• Present information in an appealing way

• Charts and graphs might be difficult to understand

What is the difference between formal and informal communication?

• Formal communication is between friends, while informal communication is between co-workers

• Formal communication is recognised by the business, while informal communication is not

• Formal communication uses informal language, while informal communication uses formal language

• Formal communication has no set structure, while informal communication does

What is a common problem with the sender in communication?

• The sender must ensure that the wrong person is receiving the message

• The sender should make the message as unclear as possible

• The message should be long with too much detail

• The sender should ensure that the receiver can understand the message

What is a solution to the problem of lost messages in communication?

• Check for feedback. Send the message again!

• Ensure the appropriate channel is selected

• Use a different method of communication which allows feedback

• Ask for feedback. Use different methods of communication