Overview of CRT Quiz

What is the primary role of Branch Service Group (BSG)?

• Marketing

• Technical support

• Customer service

• Sales support

What is the purpose of Inward Tracking System (Omniflow)?

• Process deviation approvals

• Manage customer feedback

• Track end to end status of files

• Resolve customer queries

What is the objective of Renewal Outbound (RIO) team?

• Enhance customer retention

• Increase costs

• Decrease ROI

• Reduce brand impact

What is the e-mail id for getting in touch with customer support team of ICICI Lombard?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

What is the purpose of Customer Relationship Team (CRT)?

• Automation training

• Knowledge portal development

• Process improvement

• Customer feedback management

What is the main function of Service Quality (SQ) team?

• Policyholder protection

• Customer escalations/complaints

• Detailed root cause analysis

• Operational overview

What are the touch points for customer grievances?

• ICICI Bank and IRDA

• GR and Social

• All of the above

• MD and Senior Mgmt

What is the purpose of Grievance Redressal?

• Provide valuable insights

• Maintain review tracker

• Publicize service parameters

• Handle customer complaints