WJEC Hospitality and Catering 1.1.4 Customer Needs and Wants

Which of the following is a type of Non-Commercial establishment?

• Cafes

• Hotels

• Hospitals

• Restaurants

Which of the following is NOT a type of Residential establishment?

• Bed & Breakfast

• Guest Houses

• Café

• Holiday Parks

Which categories do Fast Food Outlets belong to?

• Non-Commercial

• Residential

• Non-Residential

• Commercial

Which categories do the Armed Services fall into?

• Residential

• Non Residential

• Commercial

• Non Commercial

Which of the following is a type of Residential establishment?

• Food Trucks

• Guest Houses

• Armed Services

• Cafes

Which type of customers visit establishments in their spare time, such as for a meal with friends or a family day out?

• Local Residents

• Business / Corporate

• Leisure

• None of the above

Who are the customers that live in the local area and visit the establishment on a regular basis, such as for Sunday lunch or get-togethers?

• Leisure

• Business / Corporate

• Local Residents

• Tourists

Which type of customers use business facilities in establishments for meetings, presentations, courses, conferences, or business lunches?

• Leisure

• Local Residents

• Business / Corporate

• Tourists

Which of the following are requirements for families in leisure settings?

• Good customer service

• Meeting Rooms

• Child menus and play area

• Access to presentation equipment - projectors etc

If a family go on holiday to an all inclusive hotel complex what will they want?

• Water park

• A variety of food and drinks on offer

• Formal high end dining

• Adults only facilities