Thinking Critically: Conflict Resolution Techniques

Why is it important not to get defensive in a conflict?

• It shows you are weak.

• It helps you win the argument.

• It prevents the conflict from becoming personal.

• It makes the other person feel bad.

What should you avoid doing when you feel under attack in a conflict?

• Using 'I' statements.

• Listening actively.

• Blaming the other person.

• Compromising.

What is the benefit of starting statements with 'I' instead of 'you'?

• It makes the other person feel guilty.

• It makes you seem more authoritative.

• It shows you are not confident.

• It helps avoid putting the other person on the defensive.

Why is it important to manage your emotions during a conflict?

• It makes the other person feel bad.

• It helps you win the argument.

• It shows you are strong.

• It helps you think rationally and discuss things reasonably.

What is a key reason to show that you can compromise in a conflict?

• To make the other person feel guilty.

• To avoid the conflict altogether.

• To move forward with an acceptable agreement.

• To prove you are right.

Why should you avoid badmouthing someone to others during a conflict?

• It can make the other person feel betrayed and lead to more conflict.

• It shows you are strong.

• It helps resolve the conflict faster.

• It makes you look good.

How can you avoid taking things personally during a conflict?

• By distinguishing between the criticism and yourself as a person.

• By ignoring the other person.

• By getting defensive.

• By blaming the other person.

What should you pay attention to in addition to words during a conflict?

• The other person's background.

• The other person's tone of voice.

• Nonverbal communication like body language and facial expressions.

• The other person's past mistakes.

Why is it important to know when to apologize and forgive in a conflict?

• It shows you are weak.

• It helps maintain your pride.

• It can lead to a better relationship and resolve the conflict.

• It makes the other person feel bad.

What is the benefit of using humor appropriately during a conflict?

• It shows you are not serious.

• It helps dissolve tension and makes everyone more receptive to resolution.

• It makes the other person feel bad.

• It helps you win the argument.