Communication Skills 2

What is the main difference between attitude and behavior?

• Attitude is what we show, behavior is what we think

• Attitude is internal mindset, behavior is external action

• Attitude and behavior are the same

• Behavior always controls attitude

Which communication style often avoids conflict but leads to hidden frustration?

• Aggressive

• Passive

• Passive-Aggressive

• Assertive

A person who never says “no,” even when overloaded with work, is showing:

• Assertive communication

• Passive communication

• Aggressive communication

• Feedback

Which communication style is the healthiest for teamwork and respect?

• Aggressive

• Passive

• Assertive

• Passive-Aggressive

In the Six Thinking Hats method, the Yellow Hat focuses on:

• Risks and problems

• Emotions and feelings

• Benefits and positive thinking

• Facts and data

Which hat would you use to think about possible dangers in a construction project?

• White Hat

• Black Hat

• Red Hat

• Green Hat

Feedback that focuses on specific behaviors and suggests improvement is called:

• Negative feedback

• Constructive feedback

• General feedback

• Aggressive feedback

When a manager asks questions like: 'What do you want to achieve?' in a coaching session, which stage of the GROW model is this?

• Reality

• Goal

• Options

• Will

Which of these best describes the role of coaching compared to feedback?

• Coaching = Giving answers, Feedback = Asking questions

• Coaching = Asking questions to guide, Feedback = Giving observations

• Coaching and Feedback are the same

• Coaching = Criticism, Feedback = Praise

An engineer uses the Green Hat during a meeting. What does this mean?

• He is analyzing risks

• He is focusing on creativity and new ideas

• He is thinking emotionally

• He is giving feedback