Active Listening Skills

Why might traditional listening methods leave someone feeling unheard?

• Because they involve too much talking.

• Because they focus on repeating words without understanding.

• Because they require taking notes.

• Because they encourage interrupting the speaker.

What is the first step to becoming a better listener?

• Talking about your own experiences.

• Repeating back what you heard.

• Putting away distractions.

• Taking notes.

What does it mean to be a 'trampoline listener'?

• Repeating back what the speaker said.

• Absorbing information like a sponge.

• Giving the speaker's thoughts height and energy.

• Nodding and saying mm-hmm.

Which listening style focuses on building connections and responding emotionally?

• Critical

• Relational

• Analytical

• Task-oriented

Why is it important to ask yourself 'why do I need to listen right now'?

• To decide if you should take notes.

• To determine the best listening style for the moment.

• To figure out what to say next.

• To know when to interrupt.

What should you avoid doing to keep the focus on the speaker?

• Nodding and saying mm-hmm.

• Sharing your own stories.

• Asking questions.

• Taking notes.

How can asking good questions change a conversation?

• It can make the speaker feel nervous.

• It can show you were not listening.

• It can show you understood and want more information.

• It can make the speaker feel dismissed.

What might prevent you from listening deeply?

• Asking too many questions.

• Your own insecurities or internal monologue.

• Taking notes.

• Repeating back what you heard.

Why is it important for senior leaders to avoid information bubbles?

• To avoid tough conversations.

• To ensure they are always happy.

• To make employees feel nervous.

• To get accurate and honest feedback.

What should leaders do to create an open environment for feedback?

• Prioritize trust over hierarchy.

• Avoid asking questions.

• Focus on their own experiences.

• Take notes during conversations.