Quiz #5 | Next Day Audits and Reminders

When should Next Day Audits be completed?

• After Next Day Reminders

• Never

• Before Next Day Reminders

• Anytime during downtime

What should you look for when doing Next Day Audits?

• Photos in Clients notes

• Waivers, Valid CC, Available Membership Credits, Suspended Membership, Appointments After 21 Days

• Nothing

• Client’s Birthday

When should Next Day Reminders be completed?

• After Audits

• Before Audits

• Never

• Three days in advance

What should “Next Day Reminders” include?

• Arriving on time, Appointment time, and request to have no eye makeup and clean lashes

• Whatever you want to say

• Appointment time only

Can we keep an appointment on the schedule if the client has “Suspended Membership”?

• Yes

• No

I should add it to the Lash Artists schedule if his/her client is missing a waiver

• True

• False

What will you do if a client has an appointment the next day, with ZERO credits?

• Tell them when they get to the studio

• Tell them at check out they will need to pay out of pocket

• Notify client the day before, with membership charge date, inform them they have zero credits, and will need to pay out of pocket unless rescheduled

• Nothing

If you leave a note you should add the date and your initials.

• True

• False

If you see a new client on the schedule you should…

• Text your Manager

• Search phone number to make sure there are not multiple profiles

• Leave it there

Audits and Reminders should be done daily, to all clients including lash models.

• True

• False