10. Change Management

Why is it important to have a formal process for making changes in a corporate environment?

• To maintain system security and consistency

• To ensure changes are made quickly

• To reduce the number of updates

• To allow everyone to make changes freely

What is the first step in a typical Change Control process?

• Filling out a Change Control form

• Analyzing the risk

• Scheduling the change

• Testing the change

Who is responsible for managing the Change Control process?

• The IT team

• The stakeholders

• The application owner

• The Change Control Board

What is the role of stakeholders in the Change Control process?

• To document the changes

• To provide input and control over the timing of changes

• To make the changes

• To test the changes

What should be done if a change does not fix the intended issue?

• Ignore the problem

• Revert to the previous configuration

• Make another change immediately

• Wait for the next update

Why is it important to test changes in a sandbox environment?

• To save time

• To avoid affecting production systems

• To reduce costs

• To speed up the process

What is a backout plan?

• A plan to implement changes

• A plan to notify stakeholders

• A plan to revert changes if something goes wrong

• A plan to document changes

When is it generally best to implement changes to minimize impact on users?

• During work hours

• During off-hours or maintenance hours

• During peak business times

• During holidays

Why might a company freeze all changes during certain times of the year?

• To avoid disruptions during busy periods

• To save money

• To train new employees

• To allow for system upgrades

What should be done before making any significant change to a system?

• Skip the testing phase

• Notify all users

• Create a backup of the system

• Implement the change immediately