Midterm Review - Accomodation Management

A block booking represents:

• A reservation for a group of people

• A central reservation service

• An individual booking

• A block of rooms out of service

What is a central reservation service?

• A system for managing individual bookings

• A service that handles reservations for multiple properties

• A method for booking a single room

• A way to block rooms for maintenance

Which of the following best describes an individual booking?

• A reservation for a single person or entity

• A reservation for a group of people

• A block of rooms reserved for a conference

• A central reservation service

In OPERA: When two profiles are merged together, stored profile information will not be lost.

• FALSE

• TRUE

In OPERA: It is possible to set up automatic routing instructions on a company profile.

• TRUE

• FALSE

In OPERA: Can you create a new profile for a guest?

• TRUE

• FALSE

In OPERA: The source of business is required when booking a reservation.

• TRUE

• FALSE

In OPERA: The source of business is required when booking a reservation.

• Alert

• Traces

• Note

• Message

Which reservation option allows a front desk agent to communicate needs of a guest to another department? 

• Trace

• Alert

• Message

• Note

Giving the guest a better room at a lower price

• UPGRADING

• UPSELLING