IT Helpdesk Quiz

What is the first step in troubleshooting a computer that won't turn on?

• Check the power supply

• Reinstall the operating system

• Replace the motherboard

• Update the BIOS

Which of the following is a common tool used for diagnosing hardware issues?

• Task Manager

• Device Manager

• Disk Cleanup

• Windows Update

What command can be used to check network connectivity in Windows?

• ipconfig

• netstat

• ping

• tracert

Which of the following is NOT a common troubleshooting technique?

• Rebooting the system

• Checking for updates

• Ignoring error messages

• Running diagnostic tools

What is the purpose of a clean installation of software?

• To upgrade the software

• To remove all previous versions and settings

• To install additional features

• To repair corrupted files

Which hardware component is most likely to cause a "blue screen of death" (BSOD)?

• Hard drive

• RAM

• Monitor

• Keyboard

What is the primary purpose of a network router?

• To connect multiple devices to a single network

• To provide internet access

• To store data

• To manage user accounts

Which of the following is an example of good customer service?

• Ignoring the customer's problem

• Blaming the customer for the issue

• Listening actively and providing clear solutions

• Using technical jargon

What is the function of the BIOS in a computer system?

• To manage user accounts

• To initialize hardware during the booting process

• To provide internet access

• To store user data

Which command can be used to release and renew an IP address in Windows?

• ipconfig /release and ipconfig /renew

• netstat -r

• ping -t

• tracert -d