MAX Login Quiz

What is the first step to log in to MAX?

• Launch MAX from the NICE icon on your desktop.

• Enter your username and password.

• Use the SSO URL.

• Click on the "Sign In" button.

What credentials are used to log in to MAX?

• Email and password

• SSO credentials

• Username and password

• Phone number and password

What does SSO stand for in the context of logging in to MAX?

• Single Sign-On

• Secure Sign-On

• Simple Sign-On

• Standard Sign-On

What is NOT required when using SSO to log in to MAX?

• Username and password

• SSO URL

• Desktop icon

• Internet connection

What is the first step to launch MAX?

• Click the microphone icon

• Click the grid icon

• Click the settings icon

• Click the phone icon

What should you do when prompted by MAX to use your microphone?

• Block the microphone

• Ignore the prompt

• Allow the microphone

• Restart the application

Which option should be selected for the voice connection in MAX?

• Set Phone Number

• Set Station ID

• Integrated Softphone

• External Softphone

What does the "Available" state mean for an agent?

• The agent is not ready to receive contacts.

• The agent is ready to receive contacts.

• The agent is logged out.

• The agent is in a meeting.

What is the default state for an agent at login?

• Available

• Logged Out

• Unavailable

• In a meeting

How are agent states recorded and tracked?

• Via manual logs

• Via reporting

• Via email notifications

• Via phone calls