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BUSINESS STUDIES REVISION 2

Authored by Drasii Amos

Other

9th Grade

Used 3+ times

BUSINESS STUDIES REVISION 2
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25 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A key responsibility of a receptionist in the hospitality industry is to:

Prepare meals

Clean guest rooms

Greet and assist guests

Manage financial transactions

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When dealing with a dissatisfied guest, the receptionist should:

Become defensive

Actively listen to their concerns

Blame other staff members

Offer a solution without fully understanding the issue

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Professionalism in reception requires a receptionist to:

Wear casual clothing

Share personal opinions with guests freely

Prioritize social media activity over guest needs

Maintain a courteous and helpful demeanor

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a guest has a question or request, the receptionist should:

Listen attentively and offer solutions

Ignore them if busy

Direct them to a different staff member without explanation

Briefly answer them and move on quickly

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Effective problem-solving skills are important for receptionists because they may need to:

Delegate tasks only

Address unexpected situations

Follow instructions without thinking critically

Avoid interacting with guests experiencing problems

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Confidentiality is important for receptionists because they may handle:

Personal opinions about guests

Irrelevant details about the hotel

Sensitive guest information

Publicly available information

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Effective communication skills are not important for receptionists.

TRUE

FALSE

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