MA_C1_Types of Information

Customer service center expenses

• Non-financial information

• Financial information

Landline maintenance expenses

• Non-financial information

• Financial information

Percentage of customer satisfaction

• Non-financial information

• Financial information

Percentage of buying again

• Non-financial information

• Financial information

Choose the correct financial information

• Number of clicking advertisement on Youtube

• Percentage of labor cost over total cost

• Number of hours to solve customer complain

• Material cost

• Consulting/professional cost

Choose the correct non-financial information

• Attendance records for online training

• Tax penalty

• Number of hours to solve customer complain

• Employee turnover rate