Hairdressing General Knowledge

Which of the following does NOT give a positive image?

• Politeness

• Smiling

• Swearing

• Assertiveness

Answer explanation

It is good to be confident and assertive when working with clients it is important to not be rude.

Teamwork is important because it

• Makes the salon more efficient

• Gives everyone a job to do

• Means the salon can close on time

• Gives all the staff a break

Answer explanation

Working together means schedules run on time, everyone knows what they should be doing and the salon is an efficient and happy environment.

A hairdresser should always be

• Very intelligent

• Flexible

• Quiet

• Shy

Answer explanation

Clients can be unpredictable and could change their minds about a service, turn up late or even not turn up at all!

Why do salons/stylists need an appointment system?

• To make the salon/stylist work effieciently

• So staff can have a lunch break

• So the salon can close on time

• So staff can smoke in-between clients

Answer explanation

Although you should allow yourself a break in the day the main reason for appointments is to make the working day more efficient.

When you make an appointment for a client, why would you need their contact details?

• In case you want to go out for a drink with them

• So you can call them to book further appointments

• In case there are any problems/queries with their appointment

• So you can try and sell them products

Answer explanation

You might need to reschedule due to staff absence or maybe the client needs to come in for a patch test prior to their service.

Clothes worn in the salon should be

• easy to keep clean

• fashionable

• dry clean only

• chic and expensive

Answer explanation

Although it great to have a stylish image, it is important your clothes are practical and easy to clean.

What is the best type of shoe to wear in the salon?

• 
• 
• 
• 

Answer explanation

Although shoes should be stylish, they need a low heel and toes should be covered.

You have discovered a fire in the salon, put in order the steps you would take next.

• Evacuate the clients

• Meet at the assembly point

• Dial 999

• Evacuate staff

• Raise the alarm

Name 3 tools you would use when blowdrying a clients hair?

Answer explanation

Blowdryer

Hair brush

Comb

Section clips

Diffuser

Nozzle

Match the pictures to the correct braid type

• French

• 
• Double Dutch

• 
• Cornrows

• 
• Basic

• 
• Ladder

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