Handout 11 Quiz Theories
Authored by lester lugo
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University
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It translates an organization's mission and strategy into a set of performance measures that provides the framework for implementing the strategy
Financial Perspective
Balance Scorecard
Financial performance measures
Non-financial performance measures
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It includes measures of profitability and market value, among others, as indicators of how well the firm satisfies its owners and shareholders.
Financial Performance Measures
Balance Scorecard
Financial Perspective
Non-Financial performance measures
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It includes measures of quality service and low cost, among others, as indicators of how well the firm meets consumers' expectations
Customer Satisfaction
Financial Performance Measures
Non-Financial Performance Measures
Innovation and Learning
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It include measures of the efficiency and effectiveness with which the firm produces the product or services.
Customer Satisfaction
Internal business process
Balance Scorecard
Innovation and Learning
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It summarize the results of past actions and are important to a firm's owners, creditors, employees, etc.
Financial Perspective
Non-financial performance measures
Financial Performance Measures
Financial Activity
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It concentrate on current activities, which will be the drivers of the future financial performance.
Non-financial Performance Measures
Customer Satisfaction
Internal business processes
Financial Performance Measures
7.
OPEN ENDED QUESTION
5 mins • 1 pt
What was the four perspective of the Balance Scorecard?
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