Handout 11 Quiz Theories

It translates an organization's mission and strategy into a set of performance measures that provides the framework for implementing the strategy

• Financial Perspective

• Balance Scorecard

• Financial performance measures

• Non-financial performance measures

It includes measures of profitability and market value, among others, as indicators of how well the firm satisfies its owners and shareholders.

• Financial Performance Measures

• Balance Scorecard

• Financial Perspective

• Non-Financial performance measures

It includes measures of quality service and low cost, among others, as indicators of how well the firm meets consumers' expectations

• Customer Satisfaction

• Financial Performance Measures

• Non-Financial Performance Measures

• Innovation and Learning

It include measures of the efficiency and effectiveness with which the firm produces the product or services.

• Customer Satisfaction

• Internal business process

• Balance Scorecard

• Innovation and Learning

It summarize the results of past actions and are important to a firm's owners, creditors, employees, etc.

• Financial Perspective

• Non-financial performance measures

• Financial Performance Measures

• Financial Activity

It concentrate on current activities, which will be the drivers of the future financial performance.

• Non-financial Performance Measures

• Customer Satisfaction

• Internal business processes

• Financial Performance Measures

What was the four perspective of the Balance Scorecard?

It is consists of an integrated system of performance measures derived from and supports the company's strategy

• Customer Satisfaction

• Internal Business Processes

• Evaluating the success of a company's strategy

• Balance Scorecard

Should focus only on critical key measures

• Financial Performance Measures

• Non-Financial Performance Measures

• Balance Scorecard

• Financial Perspective

It show impact of the firm's policies and procedures on the firm's current financial position, and therefore, its current return to the shareholders.

• Internal Business Processes

• Financial Perspective

• Customer Satisfaction

• Innovation and Learning