Latihan Soal Domain 1 dan 2 PMI-PBA Bank BTN

A business analyst assigned to review test output for a project realizes that an approved requirement has been missed. Which technique could the business analyst have used to ensure that requirements were delivered as stated?

• A. Use cased

• B. Requirements management plan

• C. Traceability matrix

• D. Work breakdown structure

After implementation of the product, the customer reports defects. What is the best course of action to take?

• A. Escalate the issue to the project manager since the acceptance was given by the customer.

• B. Do nothing since the solution is now the responsibility of the operations manager.

• C. Compare reported defects with user acceptance test results.

• D. Involve the end users and plan a new round of acceptance tests to check the gaps.

A major stakeholder of a project is surprised to learn that a particular requirement was not implemented during the latest launch. The business analyst tells the stakeholder that the requirement status was changed to “deferred”.

What could have prevented the stakeholder from being surprised about the status change?

• A. The status should have been reviewed prior to project launch.

• B. The status should have been communicated to all project stakeholders.

• C. The status should have been updated in the traceability matrix.

• D. The status should have been communicated to the requirement’s source.

During user acceptance testing, a defect is logged by a user from a department that did not participate in the requirements analysis. To avoid this situation and

minimize impact on the project, the user should have been:

• A. interviewed to understand how the user’s work would be impacted.

• B. involved in the development and sign-off of the business requirements.

• C. given the opportunity to review the user acceptance test scripts.

• D. identified as a stakeholder as part of the stakeholder analysis.

A business analyst is working with the project manager, company auditors, and project stakeholders to determine whether formal signoff should be required for the

project. For which reason would the business analyst recommend formal signoff to the group?

• A. The organization follows an iterative project life cycle.

• B. The project impact is contained within a small department of the company.

• C. Errors in the product could result in financial solvency.

• D. The industry is unregulated.

A national company with offices in every state in the country has deployed a solution to allow employees to view their health benefits online. The business analyst on

the project team is validating solution results to assess whether or not the solution has achieved the desired business result. Which is the best technique to gather information from employees regarding their satisfaction with the solution?

• A. Survey

• B. Organization modeling

• C. Focus groups

• D. Interface analysis

While preparing a business case, an experienced business analyst faces difficulty in deciding which of three different solution options to recommend. The senior

vice president (SVP) who requested the business case favors an outsourced solution; however, an analysis favors a custom-developed solution, either but internally

or using contract labor. To prepare the recommendation, what should the business analyst do?

• A. Perform solution evaluation.

• B. Recommend the SVP’s choice, as it is most likely to be adopted.

• C. Review the stakeholder analysis

• D. Formulate a weighted-ranking matrix.

A business analyst is working on a project to implement a new call management system for a help desk. They expected the average time interval to answer a call to

decrease over time, but the interval has increased instead. Which technique should the business analyst use to investigate the problem?

• A. Observation

• B. Process modeling

• C. Root cause analysis

• D. Interviews

How can a SWOT analysis help when deciding between several possible options to address a business problem?

• A. It can help the project sponsor to determine the valuation of each option.

• B. It can help the stakeholders identify the strengths and weaknesses of each option.

• C. It can help the product owner to determine opportunity cost of not choosing an option.

• D. It can help the stakeholders to determine how to avoid the threats of each option.

Which technique allows the collection of the maximum number of ideas on a subject from a group without considering the validity or practicality of the ideas?

• A. Prototyping

• B. Surveying

• C. Brainstorming

• D. Interviewing