Conflict Resolution MS 13 lesson 4

Why is learning to handle conflict considered important?

• It helps in avoiding all conflicts.

• It is a skill that is rarely used.

• It is essential in everyday life regardless of age or location.

• It ensures that you always win arguments.

What are the three approaches to handling conflict mentioned in the video?

• Avoiding, confronting, and problem-solving

• Ignoring, fighting, and compromising

• Avoiding, ignoring, and confronting

• Problem-solving, fighting, and ignoring

What is a potential downside of holding back problems?

• You will solve them easily.

• You might forget about them.

• You might blow up one day.

• You will always be happy.

What is the focus of the section on good communication skills?

• How to avoid conflicts

• How to be a good communicator to resolve conflicts

• How to ignore problems

• How to confront people effectively

What is a key ingredient of good communication according to the video?

• Showing the person that you are listening and care about what they are saying

• Avoiding eye contact

• Talking more than the other person

• Ignoring the other person

How can you show someone that you are listening to them?

• By staying silent

• By looking away

• By showing expressions on your face and giving feedback

• By interrupting them frequently

What is a common frustration when someone interrupts you?

• It helps in solving the problem quickly.

• It makes you want to tell them to be quiet and let you talk.

• It makes the conversation more engaging.

• It shows they are interested.

How do you know if someone has understood your problem?

• They make suggestions and repeat back what you said.

• They stay silent.

• They ignore you.

• They change the topic.

Mia and Harper had a disagreement about a group project. What is a good way for them to resolve the conflict?

• Yelling at them

• Ignoring them

• Talking and listening to each other

• Blaming them

Answer explanation

Talking and listening to each other is a good way to resolve a conflict with a friend. It allows both parties to express their feelings and understand each other's perspectives.

What is a negative way to handle conflict?

• Seeking a win-win solution

• Ignoring the other person's feelings

• Trying to understand the other side

• Looking for a compromise