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HANDLING INCOMING CALL

Authored by 106 PPMN NTB

English

11th Grade

HANDLING INCOMING CALL
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17 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 5 pts

Media Image

what is the name of the profession based on the picture ?

Bell boy

Receptionist

waiter

Room boy

2.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

berikut ini kalimat greeting yang lengkap saat menerima telepon masuk di Hotel

Operator, Good Morning, adi Speaking

Operator good morning, How May I assist youg

Operator good morning, adi speaking, How may i a assist you?

Operator please.

3.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Media Image

What is the profession in a hotel that is responsible for handling on going call and outgoing call based on the picture beside? (apa nama profesi di hotel yang bertugas menerima panggilan masuk dan melakukan panggilan keluar berdasarkan gambar disamping)

Room Service

Telephone Operator

Waiter

Bell boy

4.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

How to ask the caller name when you receive a call trully? (bagaimana cara menanyakan nama penelpon dengan benar)

Wait a moment sir

Can I take your message

May I know who is a calling, please

is it a Mandalika Hotel?

5.

FILL IN THE BLANK QUESTION

10 sec • 5 pts

Orang yang melakukan panggilan/menelpon ke hotel disebut? (the guest who makes a calls in Hotel is called)?

6.

MULTIPLE CHOICE QUESTION

10 sec • 5 pts

Media Image

apa nama alat kerja disamping kiri ini ? (what is the name of equipment in the left side)?

Computer

Telephone

Faximile

Printer

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Kalimat dibawah ini yang digunakan untuk meminta tamu menunggu sejenak karena panggilan akan disambungkan yang benar adalah (the professional phrases in English that can be used to ask a guest to wait briefly while their call is being transferred correctly)?

Hello! This is anne speaking

Who is it please

Sorry, wrong number

Wait a moment please, hold the line, will you?

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