HANDLING INCOMING CALL
Quiz
•
English
•
11th Grade
•
Practice Problem
•
Hard
106 PPMN NTB
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17 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
what is the name of the profession based on the picture ?
Bell boy
Receptionist
waiter
Room boy
2.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
berikut ini kalimat greeting yang lengkap saat menerima telepon masuk di Hotel
Operator, Good Morning, adi Speaking
Operator good morning, How May I assist youg
Operator good morning, adi speaking, How may i a assist you?
Operator please.
3.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
What is the profession in a hotel that is responsible for handling on going call and outgoing call based on the picture beside? (apa nama profesi di hotel yang bertugas menerima panggilan masuk dan melakukan panggilan keluar berdasarkan gambar disamping)
Room Service
Telephone Operator
Waiter
Bell boy
4.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
How to ask the caller name when you receive a call trully? (bagaimana cara menanyakan nama penelpon dengan benar)
Wait a moment sir
Can I take your message
May I know who is a calling, please
is it a Mandalika Hotel?
5.
FILL IN THE BLANK QUESTION
10 sec • 5 pts
Orang yang melakukan panggilan/menelpon ke hotel disebut? (the guest who makes a calls in Hotel is called)?
6.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
apa nama alat kerja disamping kiri ini ? (what is the name of equipment in the left side)?
Computer
Telephone
Faximile
Printer
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Kalimat dibawah ini yang digunakan untuk meminta tamu menunggu sejenak karena panggilan akan disambungkan yang benar adalah (the professional phrases in English that can be used to ask a guest to wait briefly while their call is being transferred correctly)?
Hello! This is anne speaking
Who is it please
Sorry, wrong number
Wait a moment please, hold the line, will you?
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