Front Office Accounting Quiz

What is front office accounting?

• Monitoring and recording financial transactions during a guest's stay

• Keeping track of the hotel's inventory

• Managing the hotel's staff schedules

  
  

• Overseeing the hotel's marketing efforts

Which stage of the guest cycle involves tracking the application of room rate and tax registration?

• Pre-arrival

• Arrival

• Occupancy

• Check-Out

What happens to an unpaid guest bill after checkout?

•  It is written off

•  It is transferred to non-guest records

• It remains in the guest folio

• It is sent to the guest's home address

Why might a hotel process financial transactions for non-guests?

• To promote local business

  
  

• To track unsettled bills of former guests

• To manage conference business

• All of the above

What is the primary objective of front office accounting?

• To ensure guest satisfaction

• To maintain accurate financial transaction records

• To manage staff Performance

• To oversee housekeeping operations

Which type of account shows the financial transactions of guests currently staying in the hotel?

• Non-resident account

    

     

     

•  Managerial account

• Resident account

•  City account

What is a personal/individual account?

•  An account settled by the guest directly

      
  

• An account settled by the company

     

• An account for non-resident guests

• An account for hotel employees

What type of account is maintained for business people using hotel facilities without staying?

• Resident account

      

   

  
  

• Managerial account

•  Non-resident account

•   -Master account

What type of account tracks expenses and allowances for hotel managers?

•  Resident account

    

  
  

• City account

• Non-resident account

• Managerial account

What is the method of handling guest accounts in large hotels?

• Manually

    
  

• Using a computer

• Mechanically

• All of the above