Quiz on Products and Services

Which of the following statements is true about products?

• Products are less tangible.

• Products are items you can physically obtain.

• Products are amenities, facilities, benefits, or help.

• Products are not physical items.

What is a characteristic of services?

• Services are items you can physically obtain.

• Services are tangible.

• Services are amenities, facilities, benefits, or help.

• Services are items you can buy and keep.

Which of the following is NOT a characteristic of services?

• Services are less tangible.

• Services are not physical items.

• Services are items you can physically obtain.

• Services are amenities, facilities, benefits, or help.

Once you buy a product, what happens?

• You have it.

• You need to return it.

• You need to share it.

• You need to rent it.

What is a product?

• Something that can be measured and counted

• Something that is intangible

• The result of the application of skills and expertise

• An identified need

What is a service?

• Something that can be measured and counted

• Something that is tangible

• The result of the application of skills and expertise towards an identified need

• An item that can be sold

Which of the following characteristics is true for products?

• They are intangible

• They cannot be seen, held, or owned

• They can be stored and used

• They cannot be consumed

Which of the following is an example of a product that can be consumed?

• Clothes

• Shoes

• Food

• Electronics

Which of the following products has a longer-term use?

• Food

• Shoes

• Milk

• Bread

Which of the following statements is true about services?

• Services can be stored.

• Services are tangible.

• Services are intangible and can only be experienced.

• Services are physical products.