M&S's Plan A 2020 Quiz

What is the main goal of M&S's Plan A 2020?

• To increase profits

• To become the world's most sustainable major retailer

• To expand globally

• To reduce employee turnover

When was Plan A initially launched by M&S?

• January 2005

• January 2007

• January 2010

• January 2015

How many commitments did M&S set out to achieve in 5 years with the launch of Plan A?

• 50

• 75

• 100

• 150

What are the three main focuses of M&S's Plan A?

• Sourcing responsibly, reducing waste, and helping communities

• Increasing sales, reducing costs, and expanding market share

• Improving customer service, enhancing product quality, and increasing advertising

• Hiring more employees, opening new stores, and increasing online presence

What are business ethics?

• Legal regulations that businesses must follow

• Moral principles that guide how businesses operate

• Financial strategies for business growth

• Marketing techniques for attracting customers

Why have stakeholders increased pressure on businesses regarding ethics?

• To reduce business costs

• To improve marketing strategies

• Because they are increasingly conscious of how businesses behave

• To enhance technological advancements

What are businesses expected to do in response to increased pressure from stakeholders?

• Increase their profits

• Operate ethically, fairly, and honestly

• Expand their market share

• Reduce their workforce

In addition to operating ethically, what else are businesses expected to do?

• Focus solely on profit maximization

• Conscientiously towards the environment

• Ignore stakeholder concerns

• Increase their advertising budget

Why is profit always going to be an important factor to a business?

• It helps in making socially acceptable decisions.

• It is necessary for the survival and growth of the business.

• It enhances the company's reputation.

• It decreases the company's expenses.

What is an example of a company making socially acceptable decisions mentioned in the text?

• Walmart

• Amazon

• Ikea

• Target