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Customer Experience

Authored by Krista Lauronal

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Professional Development

Customer Experience
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5 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

The ability to understand and share the feelings of another.


Clear Communication

Customer Experience

Empathy

Active Listening

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Which of the following is not a characteristic a CSR should posses?

Empathy

Passive

Active Listening

Positive Attitude

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

All are the traits of clear communication except one.

Volume and Clarity

Confidence

understanding non-verbal messages

Aggressiveness

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Smiling and helping with heart are examples of which characteristic?

Empathy

Active Listening

Positive Attitude

Clear communication

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

It is a way of listening and responding to another person that improves mutual understanding.

Clear communication

Active listening

Empathy

Positive Attitude

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