4. Year 11 Hospitality (NSW) - Interact with Customers

In the hospitality industry, what must always be seen as the main focus?

• Profit

• Customers

• Employees

• Suppliers

Who are considered internal customers in the hospitality industry?

• Paying guests

• Government organizations

• Colleagues and co-workers

• Local residents

What is the primary role of external customers?

• To work within the establishment

• To provide goods and services

• To pay for goods and/or services

• To manage the establishment

Who are new customers in the context of the hospitality industry?

• Customers who visit frequently

• First-time customers

• Employees of the establishment

• Suppliers

What is a characteristic of repeat or regular customers?

• They are first-time visitors

• They work at the establishment

• They visit the establishment frequently

• They are government officials

How should customers with special needs be treated?

• With extra charges

• With respect and in a dignified manner

• With minimal interaction

• With standard procedures only

What might customers in wheelchairs require in an establishment?

• Special menus

• Extra space to maneuver

• Free services

• Personal assistants

What type of assistance might deaf customers benefit from in a restaurant?

• Written communication techniques

• Verbal communication techniques

• Visual communication techniques

• Physical communication techniques

What should staff do to assist blind customers in a restaurant?

• Speak quickly and loudly

• Ensure there are no obstacles in their path

• Use written communication techniques

• Provide a high chair

What might parents with babies and young children require in a restaurant?

• A separate children's menu

• A private area for the couple

• High-speed internet facilities

• Audio-visual equipment