BBS10103 - Chapter 2 Communication in Organization

Definition of organization ...

• is an institution that provides event that involves client, consumer and audiences.

• is an school that provides an event that involves schools and students

• is an institution that provides a business or event that involves employees, management and employer

• is an community that provides a business or event that involves publics and entertainer.

Organizational Communication involves  TWO (2) networks

• Formal and Informal Communication

• Formal and Proper communication

• Informal and Direct Communication

• Direct and Indirect communication

A formal information network is a communication that follows the organization's hierarchical structure. The Information flows in 3 directions EXCEPTS:

• Vertical communication

• Pentagon Communication

• Horizontal communication

• Diagonal communication

The following are the concepts pertaining to Informal organizations EXCEPTS:

• Grapevine

• Rumour

• Diagonal Communication

• Horizontal Communication

The following is the examples of types of communication in organization:

• Twice Communication

• Interpersonal Communication

• Duet Communication

• Persuade Communication

The following is the examples of Public Communication ...

• Project teams

• Discussions by employee and employer for a project proposal

• Press Conferences

• Writing a project proposal

Which communication channel is characterized with the highest information richness ....

• e-mail

• face-to-face

• memo

• telephone

Thanes has to communicate something to his boss. There is a time urgency and a need for a immediate feedback. Which method should she choose?

• Written communication

• Verbal communication

• Computer-mediated communication

• Social Media - Telegram

Message overload usually occurs in communication ....

• Downward Communication

• Horizontal Communication

• Upward

  Communication

• Diagonal Communication

Explain the process of communication in organizations, including the key components involved.

• The process of communication in organizations involves the transmission of information from sender to receiver through various channels such as verbal, written, or non-verbal. The key components include the sender, message, encoding, channel, decoding, receiver, feedback, and noise.

• The key components include the sender, receiver, and message only.

• Communication in organizations does not involve feedback or noise.

• The process of communication in organizations involves sending emails only.