testFinal-SVC
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testFinal-SVC
Quiz
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Education
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Professional Development
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Practice Problem
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Easy
Danilo Lopez
Used 4+ times
FREE Resource
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Servicio al cliente es: Es todo el asesoramiento y la asistencia que proporciona la empresa a sus clientes durante sus interacciones con la marca
Verdadero
Falso
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Atención y Servicio al cliente son iguales?
Verdadero
Falso
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Autoconciencia es: Reconocer y comprender nuestras propias emociones.
Verdadero
Falso
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
la comunicación efectiva. define la FORMA cómo te comunicas
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Existe la comunicación verbal y no verbal
Sí
No
6.
FILL IN THE BLANK QUESTION
1 min • 1 pt
El rapport utiliza a la empatía como el --------------- entre el funcionario y el cliente?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
protocolo de servicio al clientes es: Es una guía detallada que describe la forma en que los empleados deben actuar con el cliente al momento de establecer contacto o dar seguimiento a las interacciones
Verdadero
Falso
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