Skills in the Workplace Quiz

Each of the following is an example of maintaining a positive attitude EXCEPT:

• Accepting situations that seem unfair as part of life

• Being friendly to rude customers or coworkers

• Refraining from getting back at someone who has caused you harm

• Allowing those with negative attitudes to vent their problems to you so they can "get it off their chest"

Your job is to answer the phones for a business. Sometimes, customers will call and yell at you about things that are not your fault. If you handle your work responsibilities with professionalism, you will _______.

• Calmly deal with the complaints and do your best to solve the problems

• Tell the callers to hold on and transfer the calls to your boss or another employee

• Hang up on rude customers

• Tell the callers that you are a human being who deserves to be treated with respect

Complete the quote: "Life is ____________________."

• 75% your own effort and 25% the people you know

• 10% what happens and 90% how you react

• 50% ability and 50% luck

• 60% effort and 40% patience

Doing the best you can do on the job, no matter what, is called __________________.

Angela showed up for her shift at a clothing store early to help her manager restock inventory. She said she would finish restocking before leaving for the day. The store got especially busy and she was not able to finish the task before the end of her shift. If Angela's word is her bond, she will _______________.

• A finish restocking before leaving, even if she has to stay late

• B leave at the end of her shift--she came in early after all!

• C come early again the next day to finish restocking

• D explain to her manager before she leaves that the store got too busy for her to finish

What you decide to wear to work is a critical decision that sends your employer a strong message.

• True

• False

Which of the following is not one of the top reasons for having a good appearance in the workplace?

• You're not being singled out! You are not the first person to feel that a focus on appearance is unfair, and you won't be the last.

• A suit and tie or a dress are actually cheaper than a tattoo and a nose ring.

• When you dress appropriately in the workplace, you become better prepared to meet a lifetime of business expectations regarding personal appearance.

• There's no excuse for arriving anywhere looking or smelling bad, much less a place where you're getting paid to show up.

Successful people maximize their strengths and make excuses for their weaknesses.

• True

• False

Ambition includes each of the following EXCEPT:

• learning to adapt to a variety of challenging situations

• accepting your personal weaknesses

• developing team-building and problem-solving skills

• consistently giving your best performance

Which of the following is NOT a major part of acceptance?

• Learning to work with people you do not like or get along with.

• Learning to like everyone that you work with.

• Learning to respect the authority of a boss that you do not like.

• Learning to follow workplace rules that you do not like.