Soal Remidi Reception

Overbooking can be happened because of this factor ...

• 
  No Show

• Early check in

• Shorten stay

Below is an Attitude competency as Front Office staff ...

• 
  Professional

• Local Attraction

• Excellent Service

• Personalized

Below is a Knowledge of becoming a Front Office Staff ...

• 
  Hotel Procedure

• Excellent Service

• Body Language

• Polite

Benefit of Express Check Out for guest

• 
  Saving time

• Difficult to proceed guest bill

• 
  Check out in room

Skill that should be had as a Front Office staff ...

• 
  Professional

• Orientation of Guest Satisfaction

• Local Attraction

• Polite

Positive body language is

• 
  Closed Body language

• Leaning

• Confident

• Drooping shoulders

Below are the department that will receive Expected Arrival List, except :

• Reservation

• Food and Beverage

• Housekeeping

Which department is participated in Pre-Arrival of Guest Cycle?

• Reservation

• Reception

• Porter

• Front Office Cashier

Before upgrading the room for guest, what is thing need to be considered?

• Room availability

• Room rate

• Room number

• View of room

Why guest have to sign the registration form during check in?

• Guest agree about hotel regulation

• Guest agree about payment

• Guest have complaint

• Guest paid the room